Frequently Asked Questions
Everything you need to know about shopping Cynthia Rowley.
What is your return policy for online orders?
We accept returns on full-price merchandise within 14 days of the delivery date. Items must be in their original condition, unworn, and with all tags attached. Please note that sale items marked as 'Final Sale' cannot be returned or exchanged.
How long will it take for my order to ship?
Standard orders are typically processed within 2-3 business days. Once shipped, domestic delivery usually takes 3-7 business days depending on your location. You will receive a tracking number via email as soon as your package leaves our warehouse.
Do you offer international shipping?
Yes, we ship to most countries worldwide. International shipping rates and duties are calculated at checkout based on the destination and the weight of the package.
How do I care for my Cynthia Rowley wetsuits and swimwear?
To maintain the longevity of your neoprene and swim pieces, we recommend rinsing them in cold fresh water after each use and hanging them to dry in the shade. Avoid machine washing, ironing, or using harsh detergents.
Can I make changes to my order after it has been placed?
Because we strive to process orders as quickly as possible, we are unable to modify or cancel an order once it has been confirmed. Please double-check your shipping address and item selection before completing your purchase.
What payment methods do you accept?
We accept all major credit cards (Visa, Mastercard, American Express, Discover), as well as PayPal, Apple Pay, and Shop Pay installments for flexible payment options.